Policies
Welcome Merch Shop!
We are thrilled to have you as a customer and want to make sure your shopping experience with us is excellent. To ensure transparency and clarity, we have established the following policies for our shop:
Shipping and Delivery
- We offer both domestic and international shipping options.
- Domestic orders are typically processed within 1-3 Weeks, while international orders may take slightly longer.
- Please note that shipping times may vary depending on your location and any potential customs delays.
- Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor the progress of your delivery.
Returns and Exchanges
- We want you to be completely satisfied with your purchase. If you are not happy with your order, please contact us within 7 days of receiving your items.
- To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it.
- Please note that you will be responsible for any return shipping fees, unless the item arrived damaged or was sent incorrectly.
- Refunds will be issued once we receive the returned item, and they will be processed using the same payment method used for the initial purchase.
Product Availability
- We strive to keep our inventory up to date, but occasionally items may become temporarily out of stock due to high demand or unforeseen circumstances.
- If an item you ordered is out of stock, we will contact you as soon as possible to discuss potential alternatives.
- We appreciate your understanding and patience in such situations.
Quality and Care
- We take pride in the quality of our products and want them to last. Each item in our shop undergoes thorough quality control checks before being shipped.
- To ensure the longevity of your merchandise, please follow the care instructions provided with each item.
- If you have any concerns about the quality of a product, please reach out to us, and we will do our best to resolve the issue.
Customer Support
- We value our customers and strive to provide outstanding customer service. If you have any questions, concerns, or need assistance, please don't hesitate to contact us.
- Our customer support team is available via email business hours, and we aim to respond to all inquiries within 24 hours.
We hope these policies help you understand how our Merch Shop operates. If you have any further questions, please don't hesitate to reach out. Thank you for choosing us!
We are thrilled to have you as a customer and want to make sure your shopping experience with us is excellent. To ensure transparency and clarity, we have established the following policies for our shop:
Shipping and Delivery
- We offer both domestic and international shipping options.
- Domestic orders are typically processed within 1-3 Weeks, while international orders may take slightly longer.
- Please note that shipping times may vary depending on your location and any potential customs delays.
- Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor the progress of your delivery.
Returns and Exchanges
- We want you to be completely satisfied with your purchase. If you are not happy with your order, please contact us within 7 days of receiving your items.
- To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it.
- Please note that you will be responsible for any return shipping fees, unless the item arrived damaged or was sent incorrectly.
- Refunds will be issued once we receive the returned item, and they will be processed using the same payment method used for the initial purchase.
Product Availability
- We strive to keep our inventory up to date, but occasionally items may become temporarily out of stock due to high demand or unforeseen circumstances.
- If an item you ordered is out of stock, we will contact you as soon as possible to discuss potential alternatives.
- We appreciate your understanding and patience in such situations.
Quality and Care
- We take pride in the quality of our products and want them to last. Each item in our shop undergoes thorough quality control checks before being shipped.
- To ensure the longevity of your merchandise, please follow the care instructions provided with each item.
- If you have any concerns about the quality of a product, please reach out to us, and we will do our best to resolve the issue.
Customer Support
- We value our customers and strive to provide outstanding customer service. If you have any questions, concerns, or need assistance, please don't hesitate to contact us.
- Our customer support team is available via email business hours, and we aim to respond to all inquiries within 24 hours.
We hope these policies help you understand how our Merch Shop operates. If you have any further questions, please don't hesitate to reach out. Thank you for choosing us!